UAE Art Souk.com

At UAE Art Souk.com, we take pride in offering high-quality, original artworks. Due to the unique and handmade nature of our products, our refund policy is as follows:

1. General Policy
  • All original paintings and artworks are non-refundable and non-returnable.
  • Each piece is unique, and slight variations are part of the artistic process.
2. Custom Orders
  • Custom-made artworks are created based on your specific requirements.
  • Once the artwork is approved or completed, cancellations and refunds are not allowed.
  • A preview image will be shared before final delivery for your approval.
3. Damaged or Defective Items
  • If your artwork arrives damaged or defective, you may be eligible for a replacement or partial refund.
  • You must notify us within 24 hours of delivery with clear photos of the damage.
  • We will assess the issue and provide a suitable resolution.
4. Refund Eligibility

Refunds (if approved) will only be processed in the following cases:

  • Product received is damaged during shipping
  • Wrong item delivered
  • Major defect not disclosed before purchase
5. Refund Process
  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued via the original payment method
6. Shipping Costs
  • Shipping charges are non-refundable
  • In case of returns due to damage or error, we will cover the return shipping cost
7. Order Cancellation
  • Orders can only be cancelled before the artwork process has started
  • Once work has begun, cancellation is not possible
8. Contact Us

For any refund-related inquiries, please contact us through our website with your order details.

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